Quality & Care FAQs
What makes your shipping sustainable?
We prioritize eco-consciousness by using 100% plastic-free, recyclable packaging and partnering with carbon-neutral carriers to deliver your candles safely and responsibly.
How can I ensure the best burn for my candle?
To prevent tunneling and ensure a clean burn, trim your wick to 1/4 inch before each light and allow the wax pool to reach the edges of the jar during every burn cycle.
Are my payment details secure?
Absolutely. We utilize industry-leading encryption and secure payment gateways to ensure your personal and financial information is fully protected throughout every transaction.
Do you offer bulk or corporate ordering?
Yes, EcoGlow is proud to offer curated packages for weddings, events, and corporate gifts. Please reach out to our team for specific bulk pricing and lead times.
What is your return and exchange policy?
We want you to love your scent. If you're not satisfied, we offer a customer-friendly 30-day return window for unused items in their original packaging to build lasting trust.
What are the benefits of natural soy wax?
Soy wax is a renewable, biodegradable resource that burns longer and cooler than paraffin. It is non-toxic and provides a superior fragrance throw for a healthier home.
Glow with Confidence
We want you to love your EcoGlow experience. If your artisanal candle isn't exactly what you hoped for, our transparent returns process ensures your peace of mind while staying true to our sustainable values.
30-Day Policy
Items can be returned within 30 days of delivery. Candles must be unlit and in their original eco-friendly packaging.
Damages
In the rare event of a break during transit, send us a photo and we will priority-ship a replacement at no cost to you.
Easy Swap
If the scent isn't quite your favorite, we'll swap it for any other signature blend. Simply reach out to start an exchange.
Our Green Pledge
We minimize waste by opting for carbon-conscious shipping. All returned materials are recycled or composted.